At Saving Sight, the IT department plays a crucial role in the success of the organization by providing reliable and efficient technology, cyber security training, and the knowledge to help keep the technology running. They are responsible for the support and upkeep of all technology components, while also keeping up with the latest advancements as they apply to Saving Sight. The department comprises a team of dedicated people who work together to ensure that all departments work seamlessly.
The IT Department is made up of three talented IT professionals: Brandon, Jess, and Andrew. Brandon, the Director of IT, and team leader is responsible for overseeing the database administration, vendor management, contracts, and services. He is also responsible for department employee management, project management, and application development. Jess, the IT Systems Administrator, is responsible for administering, implementing, and maintaining the security of all systems and platforms used by the organization. Andrew is the Desktop Support Technician and ensures that all equipment is functioning smoothly and efficiently day in and day out.
The day-to-day activities of the IT department are centered around problem-solving, with a mix of current projects, new projects, and individuals requiring support and ticketing assistance. The department’s role is largely reactive in responding to support tickets received. Yet it also operates proactively, staying ahead of the game and keeping up with new advancements. Documentation and content creation are important aspects of the IT department’s work, as they aim to maintain the current infrastructure and provide reliable equipment.
“Technology drives almost every process and procedure in the organization,” says Brandon, making the IT department’s role vital to the success of the mission. The department is involved at every level and works closely with other departments to ensure their technology needs are met and goals are achieved. The IT department’s goal is to act as a support system for other departments, providing technology solutions that align with their goals and strategies.
The biggest evolution in the IT department has been the shift towards data analysis and the handling of helpdesk support internally, instead of outsourcing. The IT Department enjoys the challenge of learning new things and helping people out, making the workday smoother and more productive. “If you like to solve problems, IT is the place for you,” says Brandon. They find satisfaction in finding solutions and making a difference in the organization.
In 2023, the IT department is placing a strong emphasis on cybersecurity. It is implementing policies and procedures to shore up its security foundation and conducting security training for all end-users through Ninjio, a cyber security training company. 96% of cyber attacks come from end-users, and the IT Department is making an effort to educate everyone within the organization on how to identify and report threats.
The IT department is a support system for the entire organization, providing reliable and efficient technology solutions that drive success. It is always working to stay ahead of the curve and provide the best possible services to the organization.