Client Services Specialist

Contact: Marlene Wilkerson

It all begins with the unselfish decision to donate – an eye donor has passed away and wishes to help others through the gift of sight. This donation leads to the miracle of restored vision for the person who receives that gift through corneal transplantation. And right in the middle of this beautiful story is Saving Sight!

Our mission-driven organization helped save the sight of 2,957 people last year. As a Client Services Specialist, you can help us increase our impact by connecting the cornea tissue that has been donated to the surgeons who have patients awaiting transplant both nationally and internationally. If you want to make a difference in the lives of others, like putting together puzzles and solving complex logistical challenges, this is the opportunity for you!!

Reports to: Client Services Manager

FLSA Status: Non-Exempt (Hourly)

Salary: $18.50 /hour

Job Status: Full time

Location: Kansas City, Missouri

POSITION PURPOSE:

This mission centered position aids in the coordination of providing services and/or distributing products to clients nationwide while conducting follow-up reports and maintaining accurate and complete data on partners and patients.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Considered the point person in Client Services, responsible for the day to day operations of Vital Tears
  • Set up of new partner accounts in various support systems
  • Maintain and record accurate and complete partner accounts, and patient information in all systems
  • Facilitate the distribution of autologous serum to patients
  • Arrange necessary logistics for shipments
  • Follow up with patients, physicians, blood collection facilities to ensure smooth process is implemented and followed
  • Collect patient payments and follow up when necessary
  • Display a professional demeanor towards all clients and agencies (including but not limited to physicians, schedulers, technicians, phlebotomists, patients, other Vital Tears partners) while maintaining and strengthening relationships with all external and internal partners
  • Oversee the patient survey call process
  • Work in conjunction with the Business Development team to ensure both prospective and current client relationships are being maintained and developed
  • Demonstrate teamwork and collaboration in internal and external communications
  • Work closely with other internal departments on tasks, projects, initiatives related to Vital Tears. (Quality Assurance, Finance, Lab, other)
  • Generate and distribute weekly report
  • Generate and manage various reports including but not limited to non-incident reports, commission report, activity reports
  • Document accurate and current accounts, interactions, and events in the customer relations management tool
  • Responsible for patient follow up, and coordinate order renewals
  • Support in other Client Services duties as needed. This may include distribution of tissue, and any other services offered by Saving Sight including occasional on call availability

EDUCATION:

  • Bachelor’s degree or an equivalent combination of education and experience from which comparable knowledge, skills, and abilities have been acquired is required.
  • Continual training and certification as necessary.
  • Possess some knowledge of dry eyes and or ophthalmology a plus
  • Experience in a sales role a plus
  • Experience in eye banking a plus

QUALIFICATIONS and EXPERIENCE:

  • A minimum of one (1) year customer service and/or sales experience is required.
  • A basic knowledge of ophthalmology (various specialties, anatomy of the eye).
  • Ability to think strategically and plan work around attaining goals and objectives.
  • Strong interpersonal, written, verbal, and phone communication skills required.
  • Strong organizational skills, problem-solving abilities and attention to detail.
  • Ability to work independently, with limited direction, and in a team environment.
  • Ability to work with distraction and to multi-task with frequent interruptions.
  • Intermediate knowledge of Microsoft operating systems, Microsoft Office, general database, and web-based applications.
  • Must maintain a valid driver’s license and acceptable driving record as determined by the organization.
  • Must have reliable transportation.

BENEFITS OFFERED: 

  • Paid time off
  • Health insurance
  • Dental insurance
  • Healthcare spending or reimbursement accounts such as HSAs or FSAs
  • Other types of insurance
  • Retirement benefits or accounts
  • Workplace perks such as food/coffee and flexible work schedules

ENVIRONMENTAL DEMANDS:

  • Normal office environment combined with normal outdoor exposures

 

NOTE: The preceding statements describe the nature and level of assignments normally given job incumbents. They are not an exhaustive list of duties. Additional duties may be assigned.

Saving Sight is an Equal Opportunity Employer. We take pride in the diversity of our staff, and seek diversity in our applicants. Saving Sight does not unlawfully discriminate on the basis of any status or condition protected by applicable federal or state law. Saving Sight reserves the right to seek, hire and promote persons who support the goals and mission of the institution.

No phone inquiries or drop-ins, please.

Office Location

Saving Sight - Kansas City, MO

10560 N Ambassador Dr.,
Suite 210
Kansas City, MO 64153

Find Your Fit at Saving Sight!

Support Saving Sight through Online Shopping

Support Saving Sight through Online Shopping

Thanks to AmazonSmile, you can support Saving Sight’s mission to change lives by saving sight when you shop online this holiday season and all year long. Simply shop at smile.amazon.com and pick Saving Sight as the charitable organization you want your purchases to support.

AmazonSmile features the same products, prices and Amazon Prime member benefits as Amazon.com with one awesome difference: Amazon donates 0.5% of all eligible AmazonSmile purchases to the nonprofit of your choice through the Amazon Smile Foundation. With AmazonSmile you can get the products you need and support Saving Sight’s charitable programs like Eyeglass Recycling at no additional cost to you.

Follow these 4 simple steps to get involved with Saving Sight’s mission and support our important work through your online shopping.

  1. Visit smile.amazon.com.
  2. Login with your existing Amazon customer account or create a new account.
  3. Search “Saving Sight” in the “pick your own charitable organization” field and select “Saving Sight”.
  4. Shop and watch contributions to Saving Sight from your purchases grow.

If you have already completed these steps to set up your AmazonSmile account and designate Saving Sight as your charity of choice, thanks for your support! You will not need to set up your account again. Simply log-in and shop Amazon at smile.amazon.com to direct Amazon Smile Foundation contributions to Saving Sight.

Visit AmazonSmile here to learn more about the AmazonSmile Program.

Happy Holidays from Saving Sight!

Happy Holidays from Saving Sight!

Happy Holidays from Saving Sight!

Cynthia captured the crisp, winter scene pictured as our 2018 featured holiday artist.

Happy Holidays!

Thanks to our staff, partners, volunteers and supporters of our work in eye donation, more corneal recipients like Cynthia are able to enjoy the twinkling holiday lights and watch the first snowfall of the season. And more donor families are able to find comfort in their loved one’s legacy living on through the gift of sight in 2018.

We wish you a bright holiday season and look forward to our continued work in the new year. Happy Holidays, from all of us at Saving Sight!

About the Artist

Thanks to the generosity of three eye donors, Cynthia was able to correct her vision through the gift of sight. “Prior to the loss of my sight at the age of 20, I was a photographer, so you can see how important my eyes were to me,” she says. Cynthia has Keratoconus and started losing her sight due to the thinning of her cornea that caused blurred vision. “My hope of recovering my eyesight came in the form of eye donors and skilled surgeons and physicians. Words cannot express what kind of hope I was given through the blessings of people I do not know.”

#GivingTuesday

#GivingTuesday

Black Friday. Cyber Monday.

November 27th, 2018

Saving Sight has joined #GivingTuesday, a global day of giving that harnesses the collective power of individuals, communities and organizations to encourage philanthropy and to celebrate generosity worldwide.

Occurring this year on November 27th, #GivingTuesday is held annually on the Tuesday after Thanksgiving (in the U.S.) and the widely recognized shopping events Black Friday and Cyber Monday. #GivingTuesday kicks off the holiday giving season, inspiring people to collaborate in improving their local communities and to give back in impactful ways to support the causes they believe in.


Help us change lives by saving sight with a gift on Tuesday, November, 27th and share your giving story on social media with #GivingTuesday

 

 


Show others why you support Saving Sight on #GivingTuesday with a #UNselfie

Share an #UNselfie & Inspire Others to Give

Show others in your social media networks why you support Saving Sight by taking an #UNselfie. The #UNselfie or selfless selfie is a powerful way to show how you choose to give and why that cause is important to you.

Download and print the #GivingTuesday sign and write why you support Saving Sight. You can also mark it on your phone or tablet. Then, take a photo with the sign and post to your social media networks. Tag @WeSaveSight on Facebook or @WeSaveSight on Twitter, use the hashtags #UNselfie and #GivingTuesday and link to our giving page saving-sight.org/giving-tuesday-donation.

 

 

Maddie’s Gift

Maddie’s Gift

In a time of tragedy, Maddie’s legacy lives on as an eye and tissue donor.

Jim Allmon shares how his stepdaughter’s legacy lives on through eye and tissue donation.

My story or should I say “Our Story” is one that I refuse to let define my family. It is unique and, unfortunately, tragically ironic. On Friday May 5,  2017 there was a prom crash reenactment at the New Berlin High School. I have done several dozen of these reenactments at local high schools in Sangamon County throughout my 16 year career at the Coroner’s Office. I am the Chief Deputy Coroner for the County and it is one of my responsibilities to speak to a lot of the high school kids prior to them attending their prom. We speak about the dangers of distractive driving, drinking and driving and making good decisions the night of their prom. Maddie was a junior at New Berlin High School and witnessed our crash reenactment. Once the crash reenactment is over, all of the students go into the school gym and listen to me speak for a short time about my job. They heard how hard it is for me to talk to the parents of kids lost in car wrecks and how most of them could have been avoided. I remember Maddie raising her hand and asking me a question while we were in the gym and I remember calling Maddie’s name and telling the whole school she was my daughter and I answered her silly question. I left that day thinking that the program went well and that we maybe got our message through to the kids.

On May 6, 2017 Maddie went to her junior prom and then to her after prom at the high school gym. Maddie was a straight A student and a cheerleader. She was popular with the kids and really knew how to light up a room. On May 7, 2017 I was on call and I remember being woke up to the familiar sound of my work cell phone ringing. It was about 8am and it was a beautiful Sunday morning. I answered the phone and I heard the familiar voice of my friend and dispatcher telling me that there had been motor vehicle crash not far from my house. I got up like I always do and got ready to go to the call. It must have only been a few minutes that it took me to get ready. I told my wife that I had a call and I had to go. I told her it was a car wreck and as always, she told me to be careful and she would see me in a little while. I got dressed and headed out the door. As I was walking to my car I heard a scream come from inside my house.  I remember running back up my driveway toward the house and my wife came running towards me. She tossed the phone to me and said “Jimmy, NO”. It was the Illinois State Police and they had went to the residence where Maddie’s car was registered (her dad’s house) and had told Courtney (my wife) that Maddie had been in a bad wreck. I remember taking the phone and asking the State Trooper if it was our Maddie. They said that it was her and she had appeared to have fallen asleep, crossed the center line and hit a semi-truck head on. Maddie had left after-prom when it was over and dropped one of her friends off. Maddie did everything right that night. She was not drinking, she was not on any drugs and she was not on her phone. Maddie had been up for about 30 hours straight and simply fell asleep.

There has not been one single day that goes by since that day that I have not thought about that morning at least several times. Shortly after hearing about the wreck, my wife and I were sitting in our bedroom with our girls trying to figure out how to absorb this unimaginable thing. As I sat there I thought, how can I make this better… I thought that there is no way I can fix this. Then I thought that maybe there is a way, that there could be something good come from this horrific thing. I started making calls and reached out to Saving Sight and Gift of Hope. I remember hoping that there was still some time for Maddie to able to donate. The process went very smoothly – everyone I talked to seemed very passionate about their job and cognizant of what we were going through. I remember telling my wife that I was extremely happy to be able to make a decision for Maddie that she would have wanted me to make. Shortly after Maddie’s funeral we received a letter from Saving Sight that told us two different people now have the gift of sight because of Maddie. One of the recipients was a 5 year old girl. That letter has become part of Maddie’s story. Maddie’s gift will also touch approximately 67 lives as a tissue donor as well.

Continuing Maddie’s Legacy

We decided to give back to our wonderful community after everyone did so much for us. Our community carried us through that year of firsts and really helped us get where we are today. We had a Golf Outing to raise money for scholarships to be given to a New Berlin High School Senior once a year for the next 5 years. Maddie would have been a senior this year and was on track to graduate with honors. We were able to raise enough money to give away $9,000 in scholarships this year and give away $1,000 a year for the next 5 years to a New Berlin Senior Cheerleader. Thanks to several sponsors (including Saving Sight) we were able to have a great outing that raised a lot of money for these kids.

Left photo: Courtney Allmon; Erica Roberts, Donation Liaison at Gift of Hope Organ & Tissue Donor Network and Deputy Coroner at Sangamon County Coroner’s Office; Jim Allmon. Right photo: Erica Roberts and Jim Allmon with Maddie’s sisters, Gabby Allmon, Abby Finch, and Isabelle Allmon.