Website wesavesight Saving Sight

We change lives by saving sight.®

JOB DESCRIPTION:

It all begins with the unselfish decision to donate – an eye donor has passed away and wishes to help others through the gift of sight. This donation leads to the miracle of restored vision for the person who receives that gift through corneal transplantation. And right in the middle of this beautiful story is Saving Sight!

Our mission-driven organization helped save the sight of 2,957 people last year. If you want to make a difference in the lives of others, like details and logistical challenges, this is the opportunity for you!!

Reports to: DSC Manager

FLSA Status: Non-Exempt (Hourly)

Job Status: Full time

Location: Kansas City, MO

Hours: Overnights 6p-6a

**Training for 2-3 weeks will be during day time hours 8a-5p Monday- Friday, after that you will go to your 6p-6a shift**

POSITION PURPOSE:

This mission-centered role is responsible for coordinating and assisting in the donation process to ensure all Eye Bank Association of America (EBAA), Food and Drug Administration (FDA), and Saving Sight standards are met prior to distribution.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The position’s duties may include any or all of the following:

  • Receive incoming referral calls from outside agencies, including organ procurement organizations, funeral homes, hospices, coroners and medical examiners
  • Enter referral information into client specific database
  • Guide referring contacts and outside partner agencies through the donation process and educate on referring location specific policy as needed and when applicable
  • Perform preliminary donor screening to determine initial suitability for donation according to client specific criteria
  • Communicate positively and effectively with donation partners
  • Continuous data entry into computer database of all relevant information and events associated with the referral
  • Access statewide donor registries, based on the potential donor’s state of residency
  • Dispatch technical staff to recovery site, based on final location of the potential donor
  • Ensure that decedents are released per specific hospital policy
  • Assess family dynamics and work with referring agency to determine best time and place for family approach
  • Determine legal hierarchy of authorizing person
  • Provide support and information regarding eye donation to families of potential donors
  • Provide notification to family member or close friend when there is first person authorization
  • Complete donor risk assessment interview with donor family member or someone familiar with the potential donor’s medical and social history
  • Operate within state Uniform Anatomical Gift Act (UAGA) and specific client standard operating procedures
  • Obtain and review hospital medical records, technician recovery forms, serology requisitions, and other forms as applicable to determine suitability of the donor
  • Assist with other functions and projects as directed by the DSC Manager or Director of Donor Services

EDUCATION:

  • High School diploma or equivalent required
  • Continual training and certification as necessary

QUALIFICATIONS and EXPERIENCE:

  • A minimum of one (1) year work experience in a call center or other customer service environment
  • Strong interpersonal, written, verbal, and phone communication skills
  • Strong organizational skills, problem-solving abilities and attention to detail
  • Ability to work independently, with limited direction, and in a team environment
  • Ability to work with distraction and to multi-task with frequent interruptions
  • Knowledge of medical terminology preferred
  • Working knowledge of Microsoft operating systems, Microsoft Office, general database, and web-based applications
  • Must be able to handle information in a confidential, objective, professional manner
  • Must maintain a valid driver’s license and acceptable driving record as determined by the organization
  • Must have reliable transportation
  • Saving Sight is an Equal Opportunity Employer. We take pride in the diversity of our staff, and seek diversity in our applicants. Saving Sight does not unlawfully discriminate on the basis of any status or condition protected by applicable federal or state law. Saving Sight reserves the right to seek, hire and promote persons who support the goals and mission of the institution.

Job Type: Full-time

Pay: $18.00 per hour

COVID-19 considerations:
Remote work is a possibility during COVID-19.

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