Would you like to play an integral part in tissue donation?
Would you like to take ownership/responsibility of providing final medical eligibility following medical record review?
Do you enjoy discovery, working in a fast-paced environment and being part of a dynamic team?
It all begins with the unselfish decision to donate – an eye donor has passed away and wishes to help others through the gift of sight. This donation leads to the miracle of restored vision for the person who receives that gift through corneal transplantation. And right in the middle of this beautiful story is Saving Sight!
Our mission-driven organization helped save the sight of thousands of people world-wide last year. If you want to make a difference in the lives of others, like details and logistical challenges, this is the opportunity for you!!
Reports to: DSC Manager
FLSA Status: Non-Exempt (Hourly)
Job Status: Full time
Location: Kansas City, MO
This mission centered position is responsible for coordinating the day-to-day operations of the Donor Services Center.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
The position’s duties may include any or all the following:
- Encompass all duties of the Donor Services Coordinator1, including fulfilling coordinator responsibilities on shift
- Assist DSC Manager with initial training, continual feedback, and support to shift coordinators
- Supervise, delegate and perform daily workflow functions in both the referral services and medical review
- Collaborate with other departments to reduce client effort
- Champion team initiatives
- Real time follow-up (verbal or written) with coordinators related to workflow
- Collaborate with the DSC Manager or Director on other departmental functions and initiatives
- Ensure donor eligibility is performed in a timely manner
- Requires a great amount of flexibility which could include day, night, weekend, holiday hours & coverage at short notice for PTO.
- Weekly meetings with DSC Manager or Director to discuss team performance
- Create DSC QA Events as reportable errors are identified
- Maintain transparent communication. Appropriately communicate organization information through department meetings, one-on-one meetings, email and regular interpersonal communication
- High School diploma or equivalent required
- Continual training and certification as necessary
QUALIFICATIONS and EXPERIENCE:
- Minimum of one (1) year work experience in a call center or other customer service environment
- Strong interpersonal, written, verbal, and phone communication skills
- Strong organizational skills, problem-solving abilities and attention to detail
- Ability to work independently, with limited direction, and in a team environment
- Ability to work with distraction and to multi-task with frequent interruptions
- Knowledge of medical terminology preferred
- Working knowledge of Microsoft operating systems, Microsoft Office, general database, and web-based applications
- Must be able to handle information in a confidential, objective, professional manner
- Must maintain a valid driver’s license and acceptable driving record as determined by the organization
- Must have reliable transportation
- Ability to travel on occasion for training or company needs
- Ability to cover shifts with short notice to ensure adequate staffing
- Frequent periods of intense concentration, attention to detail and accuracy
- Ability to handle mental and physical strain involved in use of printed materials and prolonged use of computer screens
- Moderate manual dexterity for basic keyboarding
- Long periods of sitting may be required
- Normal office environment combined with normal outdoor exposures
NOTE: The preceding statements describe the nature and level of assignments normally given job incumbents. They are not an exhaustive list of duties. Additional duties may be assigned.
Saving Sight is an Equal Opportunity Employer. We take pride in the diversity of our staff, and seek diversity in our applicants. Saving Sight does not unlawfully discriminate on the basis of any status or condition protected by applicable federal or state law. Saving Sight reserves the right to seek, hire and promote persons who support the goals and mission of the institution.
1 Essential Duties of Donor Services Coordinator
- Continuous data entry into computer database of all relevant information and events associated with the referral and donation process
- Communicate positively and effectively with donation partners
- Receive incoming referrals from outside agencies, including organ procurement organizations, funeral homes, hospices, coroners and medical examiners
- Guide referring contacts and outside partner agencies through the donation process and educate on referring location specific policy as needed and when applicable
- Perform preliminary donor screening to determine initial suitability for donation according to current criteria
- Access statewide donor registries, based on the potential donor’s state of residency
- Facilitate the eye donation authorization process, including:
- Assess family dynamics and work with referring agency to determine best time and place for family approach
- Determine legal hierarchy of authorizing person
- Provide support and information regarding eye donation to families of potential donors
- Provide notification to family member or close friend when there is first person authorization
- Complete donor risk assessment interview with donor family member or someone familiar with the potential donor’s medical and social history
- Dispatch eye bank technical staff to recovery site, based on final location of the potential donor
- Ensure that decedents are released per specific hospital policy
- Operate within respective state Uniform Anatomical Gift Act (UAGA) and standard operating procedures at all times
- Obtain and review hospital medical records, technician recovery forms, serology requisitions, and other forms as applicable to determine suitability of the donor
- Complete the medical review process according to current Saving Sight, EBAA, and FDA criteria to determine donor eligibility