Website wesavesight Saving Sight

We change lives by saving sight.®

It all begins with the unselfish decision to donate – an eye donor has passed away and wishes to help others through the gift of sight. This donation leads to the miracle of restored vision for the person who receives that gift through corneal transplantation. And right in the middle of this beautiful story is Saving Sight!  Our mission-driven organization helped save the sight of thousands of people last year.

Reports to: Chief Operating Officer
FLSA Status: Exempt (salaried)
Job Status: Full time
Location: Kansas City, Missouri

POSITION PURPOSE

This mission centered position is responsible for managing the daily operations and functions of  the Saving Sight Recovery Department, including the headquarters and satellite recovery facilities. This includes supervision and evaluation of the Recovery Supervisors/Managers as well as full-time and/or part-time Recovery Technicians.

 ESSENTIAL DUTIES AND RESPONSIBILITIES

Leadership

  • Work with Human Resources staff to recruit, interview, select and hire humble, hungry and smart people
    • Maintain quality results through continued training of competencies and performance assessments; ensure appropriate documentation
    • Develop and maintain staff schedule, approve time sheets and PTO as appropriate
  • Coach, mentor and develop staff, including overseeing new employee onboarding and providing career development planning and opportunities
  • Foster a spirit of teamwork and unity among department members that allows for disagreement over ideas and the appreciation of diversity as well as cohesiveness, supportiveness and working effectively together to enable each employee and the department to succeed
  • Consciously create a workplace culture that is consistent with Saving Sight’s overall culture and that emphasizes the identified mission, vision and values of the organization
  • Maintain transparent communication. Appropriately communicate organization information through department meetings, one-on-one meetings, email and regular interpersonal communication
  • Provide effective performance feedback through the performance management process, employee recognition, rewards and disciplinary action, with the assistance of Human Resources, when necessary
  • Interface with external stakeholders and serve as the subject matter expert for recovery operations
  • Maintain departmental proficiency by monitoring workload of functional areas, proactively make operational adjustments as required
  • Key contributor of the Saving Sight Operations Team

Operations

  • Maintain compliance with Saving Sight Standard Operating Procedures, EBAA Standards, and FDA regulations
  • Evaluate and maintain adequate supplies necessary for executing all recovery operations for surgical and non-surgical ocular tissue recoveries in compliance with Saving Sight SOPs and regulatory standards
  • Oversight of the satellite Recovery Managers and Technical Training Program
  • Maintain annual competency by Medical Director as the designee for staff training
  • Work closely with the Quality Assurance Department by creating/revising Standard Operating Procedures and training materials.
  • Familiarity with all operational aspects of eye banking from referral through distribution, including current trends and techniques of corneal transplantation
  • Work closely with Client Services department to assist in coordination of tissue distribution
  • Identify potential improvements in technical process and propose alternate methods for review and approval
  • Assist in the recruitment and selection of recovery staff and maintain staffing to ensure coverage of all aspects of recovery operations
  • Monitor team and staff performance and implement strategies to facilitate staff competency
  • Develop and promote positive and effective working relationships with all organizations involved in the donation process including the Organ Procurement Organization(s), hospitals, funeral home personnel, Medical Examiners, Coroners.
  • Communicate clearly, effectively and professionally
  • Available 24/7 as needed to support staff as Administrator on Call
  • Maintain complete and accurate records for all technical facility functions
  • Collaborate with Hospital Development staff to facilitate communication
  • May also encompass additional duties as assigned

Budget

  • Assist in developing the Recovery Services department budget and responsible for maintaining operations within the budget
  • Investigate opportunities to decrease expenditures while maintaining quality and effective operations

 Quality

  • Review and execute protocols applicable to operations within the department
  • Work closely with team members to provide effective solutions to support quality objectives
  • Identify areas of opportunity for improved quality outcomes, products and services by partnering with the Quality Assurance department

Procedures

  • Develop best practices regarding all aspects of ocular tissue recovery and training processes
  • Develop, update and review standard operating procedures pertaining to recovery operations
  • Enhance, review and improve existing procedures
  • Responsible for implementation and training of standard operating procedures
  • Implement new programs, methods, and procedures by investigating alternatives to current operations, and preparing proposals for new operations

Analyses and Reports

  • Ability to generate and analyze metrics to monitor all aspects of Recovery Services performance for operations dashboard
  • Report regularly on defined key performance indicators

 EDUCATION

  • Bachelor’s Degree, or equivalent combination of education and experience from which comparable knowledge, skills, and abilities can be acquired is required
  • Continual training and certification is necessary

QUALIFICATIONS and EXPERIENCE

  • A minimum of two (2) years’ experience in the eye banking, medical, funeral home, and/or surgical field
  • Management and supervisory experience including recruitment, hiring and performance evaluation required. Two (2) years preferred
  • Ability to think strategically and plan work around attaining goals and objectives
  • Strong organizational skills, problem-solving abilities, and attention to detail
  • Strong interpersonal, written, and verbal communication skills required
  • Strong leadership skills, ability to direct and supervise remote employees
  • Ability to work independently, with limited direction, and in a team environment
  • Ability to work with distraction, prioritize, and multi-task
  • Working knowledge of Microsoft operating systems, Microsoft Office, general database, and web-based applications
  • Must have a valid driver’s license and acceptable driving record as determined by Saving Sight
  • Must have reliable transportation

PHYSICAL REQUIREMENTS:

  • Ability to travel throughout service region as required
  • Availability to work holidays, nights, and weekends as required and respond to department needs on a 24 hour basis
  • Frequent periods of intense concentration, attention to detail and accuracy
  • Ability to handle mental and physical strain involved in use of printed materials and prolonged use of computer screens
  • Ability to perform delicate manual procedures requiring high amounts of dexterity
  • Requires out of town stays
  • Driving for extended periods or long distances may be required
  • Long periods of sitting and/or standing may be required
  • Ability to lift and move more than 50 pounds
  • Required to have the COVID-19 vaccination and a yearly flu vaccine

ENVIRONMENTAL DEMANDS

  • Ability and knowledge to work in various work environments, for example; normal office environment, normal outdoor exposures, hospital settings (floor, operating room, morgue), funeral home, and medical examiner settings

NOTE: The preceding statements describe the nature and level of assignments normally given job incumbents. They are not an exhaustive list of duties. Additional duties may be assigned.

 Saving Sight is an Equal Opportunity Employer. We take pride in the diversity of our staff, and seek diversity in our applicants. Saving Sight does not unlawfully discriminate on the basis of any status or condition protected by applicable federal or state law. Saving Sight reserves the right to seek, hire, and promote persons who support the goals and mission of the institution.

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