Contact: Marlene Wilkerson

Are you looking for a career in which you can REALLY make a difference?  Would you like to feel that the world is a better place as a result of your work??  If so, please consider joining us in our mission to change lives by Saving Sight!!

Reports to: Client Services Manager

FLSA Status: Non-Exempt (Hourly)

Job Status: Full time 

Location: Kansas City, Missouri

POSITION PURPOSE:

This mission centered position aids in the coordination of providing services and/or distributing ocular tissue and products to clients worldwide while conducting follow-up reports and maintaining accurate and complete data on patients and recipients.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Facilitate distribution of tissue, Vital Tears and any other services or products offered by Saving Sight both nationally and internationally.
  • Arrange necessary logistics for both national and international shipments.
  • Maintain accurate, complete and current schedules and requests (via online database, fax and phone).
  • Maintain strict confidentiality of donor, recipient and patient information.
  • Maintain and record accurate and complete donor, recipient and patient information.
  • Assist in the on-boarding of new clients and facilities as needed. Provide training to physicians and staff as required with the eye bank database.
  • Display a professional demeanor towards all clients and agencies (including but not limited to physicians, schedulers, technicians, patients) while maintaining and strengthening relationships with all external and internal partners.
  • Work in conjunction with the Business Development team to ensure both prospective and current client relationships are being maintained and developed.
  • Generate and send post-operative follow-up reports and communicate all correspondence to the Quality Assurance department.
  • Communicate with and provide distribution data to Vision Share.
  • Document accurate and current accounts, interactions, and events in the customer relations management tool. (FMYI)     

 

EDUCATION:

  • Bachelor's degree or an equivalent combination of education and experience from which comparable knowledge, skills, and abilities have been acquired is a plus.
  • Continual training and certification as necessary.

QUALIFICATIONS and EXPERIENCE:

  • A minimum of one (1) year customer service, distribution, or logistics experience is required.
  • Experience in eye banking preferred
  • A basic knowledge of ophthalmology (various specialties, anatomy of the eye) preferred
  • A working knowledge of corneal anatomy, slit lamp and specular microscopy and relevant surgical procedures involving corneal and scleral transplantation are preferred.
  • Ability to think strategically and plan work around attaining goals and objectives.
  • Strong interpersonal, written, verbal, and phone communication skills required.
  • Strong organizational skills, problem-solving abilities and attention to detail.
  • Ability to work independently, with limited direction, and in a team environment. 
  • Ability to work with distraction and to multi-task with frequent interruptions. 
  • Intermediate knowledge of Microsoft operating systems, Microsoft Office, general database, and web-based applications.
  • Must maintain a valid driver’s license and acceptable driving record as determined by the organization.
  • Must have reliable transportation.
  • Availability to work scheduled, rotating on-call shifts to cover nights, weekends, and holidays

Submit an Application

Key Words:  Customer Service, logistics, distribution coordinator, communication, eye bank, organ donation, ophthalmology, physician, relationship building, administration, call center, sheduling, reports, non-profit, non profit, marketing,

Address

10650 N Ambassador, Suite 210 Suite 210
Kansas City, MO 64153
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